Terms of use

1. Scope and operator

Your contractual partner for the platform is the Bitbox company identified below. The portal name and Stayful identify the service. These terms apply to registered users and providers unless a prevailing individual agreement applies.

2. Purpose of the platform

The platform presents regional accommodation, businesses, offers and events and enables communication with prospective customers. It does not itself supply the listed accommodation or services. Contracts for provider services are concluded directly between the provider and customer. The platform does not charge a commission for forwarding accommodation enquiries.

3. Accounts and permissions

Personal accounts provide access to enabled functions. Providers may manage only businesses and offers they are authorised to represent and that fit the regional portal. Information must be complete, correct and current. Creating a free account or selecting a paid plan during registration does not itself trigger payment.

Keep credentials and security factors confidential. Use the designated invitations and permissions for team access. Notify the operator promptly of suspected unauthorised access.

4. Plans and formation of contracts

Plans are called Fundstück, Hingucker and Lokalmatador. Features, add-ons, prices, billing intervals and tax treatment are defined by the current portal offer. Individual agreements take precedence.

A plan request is non-binding and is neither a paid order nor automatic activation. A paid contract requires separate acceptance of the offer or a booking explicitly identified as payable. Binding conditions are communicated beforehand.

5. Payment term and cancellation

Invoicing, payment deadlines, contract term, renewal and cancellation follow the plan or offer conditions communicated before concluding the contract. These terms alone do not establish automatic annual renewal. Existing contracts are not changed retroactively.

Payments use the methods in the offer, including Stripe where applicable. Statutory rules apply to late payment; these terms do not establish a flat reminder fee. Cancelling a plan and deleting a personal account are separate actions.

6. Content and rights

Providers are responsible for their information, prices, availability, images and other content. Publish only content for which you hold the necessary rights, including image rights, personality rights, data protection and required provider information.

Publication grants the operator the non-exclusive rights needed to store, technically adapt and publicly display the content within the platform. Rights are limited to this purpose. Uses permitted by law remain unaffected.

7. Permitted use and moderation

Illegal, abusive, discriminatory or misleading content, spam, harassment, review manipulation and use outside the purchased permissions are prohibited. Advertising within the designated provider and offer functions is permitted.

The operator may review content, refuse publication, remove content or proportionately restrict access following violations. Where required by law, reasons and clarification options are provided. Urgent security issues or illegal content may require immediate measures. Refund and compensation rights follow the contract and law and are not excluded across the board.

8. Operation and changes

Maintenance or technical incidents may temporarily restrict the platform. Contractually promised services and statutory rights remain unaffected. Changes to these terms are communicated and become part of existing contracts only on a valid contractual or legal basis. Continued use is not blanket acceptance of changes.

9. Liability

Liability is unlimited for intent, gross negligence and injury to life, body or health. Mandatory statutory liability and guarantees remain unaffected.

For ordinary negligence, the operator is liable for breach of essential contractual duties enabling proper performance and on which the contractual partner may normally rely, limited to foreseeable damage typical of the contract. Other liability for ordinary negligence is excluded to the extent permitted by law.

10. Privacy and final provisions

The separate privacy notice explains personal data processing. Acknowledgement is not consent to advertising, tracking or other optional processing; any required consent is obtained separately.

German law applies. Consumers retain mandatory protections of their habitual country of residence. Lüneburg is the jurisdiction for merchants, public law entities and special public law funds. Otherwise statutory jurisdiction rules apply.